Terms of Service

Welcome to Eitio. By accessing or using our food delivery platform, website, mobile application, or WhatsApp ordering service, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using our services, you confirm that you:

• Are at least 16 years of age
• Have the legal capacity to enter into binding agreements
• Agree to comply with these terms and all applicable laws

If you do not agree to these terms, please do not use our services.

2. Description of Services

Eitio provides a platform that connects customers with local restaurants for food ordering and delivery. Our services include:

• Online food ordering through our website
• WhatsApp-based ordering via AI-powered chat
• Delivery and collection order management
• Payment processing through secure third-party providers

3. User Accounts

To access certain features, you may need to create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

4. Orders and Payments

Placing Orders

• Orders are placed directly with our restaurant partners
• Prices are set by individual restaurants and may vary
• Orders are subject to restaurant availability and acceptance
• Minimum order values and delivery fees may apply

Payments

• Payments are processed securely through Stripe
• You agree to pay all charges at the prices in effect at the time of order
• We are not responsible for any bank fees or currency conversion charges

Refunds and Cancellations

• Cancellation policies vary by restaurant
• Refunds for order issues are handled on a case-by-case basis
• Contact the restaurant or our support team for order problems

5. WhatsApp Ordering Service

When using our WhatsApp ordering feature:

• You consent to receiving messages from our automated service
• Messages are processed by AI technology to understand your orders
• Standard messaging rates from your carrier may apply
• You can opt out at any time by messaging "STOP"

6. Delivery

• Delivery times are estimates and not guaranteed
• You must provide accurate delivery information
• Someone must be available to receive the order at the delivery address
• We are not responsible for delays due to traffic, weather, or other circumstances

7. User Conduct

You agree not to:

• Use the service for any unlawful purpose
• Provide false or misleading information
• Interfere with the proper working of the service
• Attempt to gain unauthorised access to our systems
• Harass or abuse restaurant staff or delivery personnel
• Place fraudulent orders

8. Intellectual Property

All content on our platform, including logos, designs, text, and software, is the property of Eitio or our licensors. You may not copy, reproduce, or distribute any content without permission.

9. Restaurant Partners

Eitio acts as an intermediary between you and restaurant partners. Restaurants are independent businesses responsible for:

• Food quality and preparation
• Accuracy of menu items and descriptions
• Allergen and nutritional information
• Food safety and hygiene compliance

10. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of restaurant information or menus
• Quality of food from restaurant partners
• Delivery times or availability

11. Limitation of Liability

To the maximum extent permitted by law, Eitio shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Service interruptions
• Actions of restaurant partners or delivery personnel

12. Indemnification

You agree to indemnify and hold harmless Eitio from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective when posted on our platform. Continued use of our services after changes constitutes acceptance of the new terms.

14. Termination

We may suspend or terminate your access to our services at any time for violation of these terms or for any other reason at our discretion.

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.