Frequently Asked Questions

Report missing items within 7 days via My Orders > Order Help. We'll arrange a refund for the missing items.

Contact support with photos of what you received. We'll investigate and arrange a refund or redelivery.

Report this via Order Help with photos. Quality issues like cold food may be eligible for a partial or full refund.

Don't consume the food. Take photos and contact support immediately. We take food safety very seriously.

Check menu items for allergen info. Add notes at checkout for the restaurant. If unsure, contact the restaurant before ordering.

Contact support with your order details. For serious illness, seek medical attention and report to local food safety authorities.