Frequently Asked Questions
Quick answers to common questions
Payment & Refunds
7 questions
Visa, Mastercard, American Express, Apple Pay, Google Pay, and cash on delivery (where available).
Yes! All payments are processed securely through Stripe with full encryption. We never store your card details.
Check your card details are correct and you have sufficient funds. Your bank may have blocked it - try another card or contact your bank.
Go to My Orders, select the order, and tap "Get Help". Describe the issue and we'll review your refund request.
Refunds are processed within 5-10 business days to your original payment method.
Check My Orders for recent orders. If you don't recognise it, contact support with the charge details.
Enter your promo code at checkout in the "Promo Code" field. Discounts are applied to eligible items automatically.